Once you've highlighted the Mouse Keys On/Off toggle use spacebar to toggle on/off. You can use tab and arrow keys to navigate to the correct ui without a mouse.

Completely Disable Mouse Keys in Settings.

The trick is this has to be done after you've unplugged your mouse. Just toggling it with Num-Lock won't work. The only way to make it re-appear using Mouse Keys is to Disable -> Re-Enable the entire Mouse Keys system, ie method #1 above. Even if you get the Mouse Keys config right, as soon as you physically unplug the mouse the cursor will probably disappear. The next main thing to get is that the act of physically removing a mouse is what causes windows to hide the cursor. You can tell if Mouse Keys is properly disabled when there's no tray icon for it anymore. So in the following steps when I'm talking about disabling Mouse Keys, I mean method #1 in the Settings ui, not #2. Checking the disable/enable checkbox in the old ui does not seem to work. When enabling/disabling Mouse Keys use the newer Settings window, not the older Control Panel window. I accessed this panel by double-clicking on the Mouse Keys tray icon: To make things even more confusing the old-style Control Panel ui has some slightly different options. Once Mouse Keys is enabled as shown above, you can enable/disable it with different key strokes depending on how Mouse Keys is setup: There's kind of two ways to enable/disable Mouse Keys: If you wish to show appreciation for my efforts,Īnd click on the Purple Thumbs up icon at the bottom of my comment.So I did some testing, people have posted the correct solutions here but the order of operations makes a huge difference. They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone number to obtain a case along with the phone number. Scroll down to 'Still need help? Complete the form to select your contact options' Enter Product number or select to auto detect Please use the following link to create yourself a case number, then call and it may help speed up the call process: Please Contact HP if the issue persists on the BIOS screen to set up a hardware repair service: If it works fine on the BIOS, please update to the latest Touchscreen/Display drivers using the Official HP Website. Please use this link to run a test using the hardware diagnostics tool.Īlso, check on the BIOS screen by restarting and tapping on F10 to access, if the touchscreen doesn't respond as it should on the BIOS, it's a hardware malfunction, I recommend testing your touchscreen for hardware failures, Here's what you need to do, to confirm my theory: If the alternate/external mouse didn't work either, it's possible the issue is related to the touchscreen and not the touchpad, If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.Īnd I Hope you have a good day, done a remarkable job performing the steps suggested earlier, great workĪnd don't worry, as we should be able to fix this up with a few more steps and I'll be with you until we ensure this issue is fixed. If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution. Right-click on mouse entry and choose 'uninstall'.

Click on Start and type ‘Device Manager’. Now, under Scheme drop-down, select any one of the installed cursor themes. Under Mouse Properties window switch to Pointers tab.

Next, click on Hardware and Sound & then click Mouse under Devices and Printers. During restart, your mouse driver will automatically be reinstalled. Press Windows Key + S to open search then type control and click on Control Panel. Uninstall it and then restart your computer. Go to the Device Manager and select your mouse. Uninstall and reinstall the drivers for your mouse: Start → Control Panel → Mouse → Buttons tab.Ĭheck the box labeled 'Use MS Office compatible scroll only.'Īlso, check the box below labeled 'Scroll in active window only.'Īttempt using an alternate/external mouse. When was the last time it worked fine (date)?Ĭheck the Mouse options under control panel:.Have you made any recent updates to your computer, software or hardware related?.Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?.Business PCs, Workstations and Point of Sale SystemsĪs I understand the touchpad moves and clicks on its own causing issues around the desktop screen,ĭon't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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